Read about our Terms and Conditions regarding our German courses at The Germanz.
Our Terms and Conditions (Courses)
Terms and Conditions at The Germanz
Our German Classes in Melbourne
Size of group courses
Group classes at the Germanz have a minimum of 3 students up to a maximum of 6 students. The average is 6 students per class.
Duration of the group courses
The duration of the course depends on the course size and will be published online or via email:
For 5 or more students, the course will be completed in 10 lessons.
For 4 students, the course will be completed in 9 lessons.
For 3 students, the course will be completed in 8 lessons.
Payment for courses and textbooks
Payment for courses must be made at least 2 weeks prior to the start of the course. Payments can be made online via the The Germanz website using Paypal or credit card.
Course materials such as textbooks are to be paid for with the course fee. Please collect your textbooks on the first lesson day 10 minutes prior to the course.
Refund and credit
A full refund will be given if we have to cancel a course for any reason.
If you decide you are unable to attend the course a refund may be issued minus a 10% processing fee. You must apply for a refund at least one week prior to the start of the course. Collected textbooks are not refundable.
We offer a credit in exceptional circumstances if the students applies for it via email with a supporting doctors certificate or work statement before the end of the third week of the course. Therefore the maximum available credit will be 70% of the course fee and will be valid for a course enrolment within the next 12 months from the date of confirmation.
Minimum age of enrolment
The minimum age for enrolment is 18 years and 16 years when enrolling with an adult family member.
Additional Terms for our German Private Classes in Melbourne
The offered 45 minute-trial prior to the private courses will be free of charge. Free of charge will also be the lesson plan that we are going to set up, based on your trial and that will show you what we will be able to achieve in your private German course.
Scheduling your private lessons
You can use our booking page to book in for your lessons. Your private tutor will help you set everything up.
Cancellation of private lessons
You can cancel your lesson 24 hours prior to the lesson. You can do so via email or by using our booking page.
Money Back Guarantee for private courses
If it all turns out to be absolutely not what you were looking for, we will refund the money for the private lessons that would have been left.
If you have any further inquiries, please contact us. We can’t wait to meet you in person.
If you send us a contact or feedback form you do not need to identify yourself or use your real name.
The purpose of this online service is to provide you information about the German language and culture.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Our services are hosted on servers in the United States. Please do not give us other personal or sensitive information.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain our online services on an ongoing basis and keep them up to date with generally recognised codes of practise.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Contact us about your privacy concerns.
Alternatively, you can write to us at:
4 Frith Street
Brunswick, Vic, 3056
Website content and access
While The Germanz endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.
It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law The Germanz disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.
The Germanz does not guarantee that access to the Go Private Tutor website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the The Germanz website or any data on such a computer.
Limitation of liability
To the maximum extent permitted by law The Germanz excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the The Germanz website.
Where the law implies a warranty into these Website Terms and Conditions which may not lawfully be excluded The Germanz’ liability for breach of such a warranty shall be limited at its option, to any one or more of the following:
(a) in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.
Some of the materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are the property of The Germanz and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of The Germanz.
Save for the above, and unless expressely granted, The Germanz does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the The Germanz website or in the user interface of the The Germanz website.
Any material you send to us on or via the The Germanz website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use such material for any purpose without compensation to you.
Third party websites
The The Germanz Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, The Germanz does not control, endorse, sponsor or approve any such third party websites or their content nor does The Germanz provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
Links to The Germanz website
To establish a link to our online services on www.thegermanz.com you must comply with any terms and conditions imposed by The Germanz. You are entitled to remove your established link within a period of 30 days if The Germanz asks you to do so.
Interference with website
You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the The Germanz website.